Compare Microsoft Partner Support Offerings
...5 CSP partners can manage their customer workloads (M365, D365, etc..) and open service requests by having an active GDAP relationship with the necessary permissions. For Azure, only the CSP Direct-Bill / Indirect Provider that provides the subscription can create technical support requests using their existing Role base access control (RBAC)....
https://partner.microsoft.com/en-us/support/partnersupport
Microsoft Premier Support for Partners
...Compare our partner support plans Premier Support for Partners provides comprehensive support services for established businesses?including software development companies, managed services providers, and systems integrators?while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft AI Cloud Partner Program core ......
https://partner.microsoft.com/en-us/support/microsoft-services-premier-support
Partner Attributes | Support
...Whether you?re driving use of Microsoft 365, selling Dynamics 365, or helping customers build or manage a service or a solution built on Azure, you may qualify for incentives, competencies, advanced specializations, or Expert Managed Services Provider (MSP) designations. Understand the different options available to you as you design, build, deploy, or manage cloud services....
https://partner.microsoft.com/en-us/support/partner-attributes