HIES Consumer Code: Renewable Energy Installation Protection
...HIES Consumer Code provides protection for homeowners using one of our accredited members for their home energy or renewable energy installations....
https://www.hiesscheme.org.uk/
What is HIES Consumer Code? How does HIES Protect Consumers?
...HIES is a consumer protection organisation covering the installation of renewable energy and home energy efficiency products. HIES is also a Chartered Trading Standards Institute (CTSI) approved consumer code....
https://www.hiesscheme.org.uk/who-we-are/about-hies/
Contact HIES Consumer Code for help & advice or to check a member
...Homeowners can contact HIES for help and advice, to check a member is resgistered or to raise a complaint in relation to one of our members....
https://www.hiesscheme.org.uk/contact/
Homeowners - Benefits for customers of a HIES member
...When you enter into a contract with a member of HIES to install renewable products at your home in England, Scotland, Wales or the Isle of Wight, you should receive the following....
https://www.hiesscheme.org.uk/homeowners/
Code of Practice and HIES Consumer Code Scheme Rules
...The HIES Scheme Rules and Code of Practice details the additional protection consumers receive when they are using a HIES Member....
https://www.hiesscheme.org.uk/regulation/hies-scheme-rules-code-of-practice/
What does HIES do? Protects Consumers and Supports Installers.
...The protection offered by HIES, which includes alternative dispute resolution services and insurance backed guarantees, aims to ensure that consumers have protection mechanisms in place when placing an order with a member....
https://www.hiesscheme.org.uk/what-we-do/
Installer Journey Benefits
...Whether you?re just starting your business or looking to level up, HIES is here to support you at every key stage of your installer journey. We don?t just offer membership, we offer value....
https://www.hiesscheme.org.uk/installer-journey-benefits/
Insurance Backed Guarantee (IBG) | HIES Consumer Code
...How does HIES protect me? If your installation company has registered you, via the scheme, for an Insurance Backed Guarantee, this protects the member?s own guarantee. This means that any bona fide claims under the member?s guarantee will be met by the insurers should the member cease to trade....
https://www.hiesscheme.org.uk/what-we-do/insurance-backed-guarantees/
Accreditation Process - How are our members vetted?
...At HIES, we carefully assess every applicant to ensure they meet our eligibility criteria before being accepted. Our vetting process helps to protect consumers and maintain industry integrity, ensuring that accredited businesses operate within the required standards....
https://www.hiesscheme.org.uk/accreditation-process/
HIES Membership Enquiry - Become a HIES Accredited Installer
...Complete our enquiry form to find out how a HIES membership can help you provide protection for your customers and grow your business....
https://www.hiesscheme.org.uk/membership-enquiry/