The Consumer Protection Act (CPA) and referral protocols
...The Consumer Protection Act (CPA) and Referral Protocols are embodied in Section 70 of the CPA, which provides for consumers to resolve any dispute in respect of a transaction or agreement with a supplier by referring a matter to an Alternative Dispute Resolution agent (ADR)....
https://thencc.org.za/the-consumer-protection-act-cpa-and-referral-protocols/
Consumer Protection Act, 2008 (Act No. 68 of 2008)
...A consumer may seek to resolve any dispute in respect of a transaction or agreement with a supplier by referring the matter to an alternative dispute resolution agent who may be?...
https://source.acts.co.za/consumer-protection-act-2008/70_alternative_dispute_resolution.php
Consumer Protection Act: National Consumer Commission: South African ...
...intended to regulate the interaction and to provide for alternative dispute resolution between persons conducting business within the automotive industry in South Africa and consumers. The NCC may make any revision to this proposed industry code and alternative dispute resolution scheme....
https://www.gov.za/sites/default/files/gcis_document/201409/36155gen113.pdf
MT NGCOBOOnline Dispute Resolution: A Solution to Consumer PER / PELJ ...
...aims as the current processes take a long time. Further, consumers do not have the funds to pay attorneys. The Consumer Protection Act 68 of 2008 (CPA) encourages t. e use of alternative dispute resolution (ADR) before a consumer dispute can be referred to a court of law....
https://www1.saflii.org/za/journals/PER/2024/34.pdf
Consumer Protection Act South Africa - Consumer Rights - Act 68 Of 2008
...The Consumer Protection Act (CPA) of 2008 provides different alternative dispute resolution mechanisms, including mediation. Mediation is an informal process that involves appointing a neutral third party who facilitates discussions between both parties involved in a dispute....
https://ldsolutions.co.za/consumer-protection-act-consumer-rights/
Consumer ADR in South Africa | 10 | Consumer Alternative Dispute Resol
...ADR plays an essential role in enforcing consumer law in South Africa. The ombuds and some provincial consumer protection authorities are probably the most effective bodies offering dispute resolution, but various ombuds? decisions are not binding on suppliers....
https://www.taylorfrancis.com/chapters/edit/10.4324/9781032689739-10/consumer-adr-south-africa-tjakie-naude
Alternative Dispute Resolution in South Africa: An Overview.
...In South Africa, ADR has become increasingly popular as a means of resolving disputes in a timely, cost-effective, and collaborative manner. This article will provide an overview of ADR in South Africa, including the benefits of ADR, the various methods of ADR, and the role of ADR practitioners....
https://www.bartermckellar.law/litigation-explained/alternative-dispute-resolution-in-south-africa-an-overview
Overview of the Role of Selected Consumer Protection Bodies in the ...
...To this end, this article seeks to investigate the role and robustness of the NCC, the NCT, consumer courts, consumer ombuds and other alternative dispute resolution (ADR) agencies in the regulation of consumer goods and services prices under the CPA in South Africa....
https://repository.up.ac.za/bitstreams/59a480b9-d782-4137-83cf-6c0eb741bdf5/download
The Role Of Alternative Dispute Resolution In Resolving Commercial ...
...A ground-breaking development in South Africa?s legal landscape has emerged, where the National Prosecuting Authority (NPA) offers companies involved in corrupt activities an alternative path to resolution with law enforcement agencies....
https://www.macrobert.co.za/insights/posts/role-of-alternative-dispute-resolution-in-resolving-commercial-disputes-in-south-africa
Consumer Protection Act: Prescription of Consumer Goods and Services ...
...Consumers and Industry in terms of the CPA. In light of the Code being recognised under the CPA, the Code shall be enforceable against Consumer Goods and Services Industry Participants. This Code shall be enforceable by the CGS() in line with the Terms of Reference herein....
https://cgso.org.za/wp-content/uploads/2015/04/CODE-20151.pdf