How do you claim under delay-repay when the tickets were swallowed up ...
...I'm trying to claim from GWR because the train we went to catch was cancelled. When we did finally get to our destination, the outward part of our tickets were swallowed up by the gate line machine as we needed to use them to open the gates to get off the platform. However, GWR are now saying......
https://www.railforums.co.uk/threads/how-do-you-claim-under-delay-repay-when-the-tickets-were-swallowed-up-by-the-gate-line-machine.241335/
Delay repay and missed connection - RailUK Forums
...So as soon as your connection was missed, GWR became liable for all the delay repay regardless if TfW had lateness or cancellation later in the itinerary. If you can't scan or take a photo then the form would probably be best to use as you can send it in....
https://www.railforums.co.uk/threads/delay-repay-and-missed-connection.229694/
Dispute with GWR over Delay Repay compensation - RailUK Forums
...Hello, Recently I made a return journey from my home town to Bristol with GWR. On the outward journey I was delayed 45 minutes and on the return journey I was delayed 121 minutes. I made 2 claims for "delay repay" to GWR, however in doing so, I had noticed that the amount GWR state they award......
https://www.railforums.co.uk/threads/dispute-with-gwr-over-delay-repay-compensation.250319/
Delay repay questions. - RailUK Forums
...The trip going up to Oxford was GWR, the one coming back was using Crosscountry. I've inadvertently logged a claim for the return trip using Crosscountry on the GWR Delay Repay site. My questions are: A) Will this return trip claim using XC now be rejected? B) Do I have to have a separate Delay Repay account for every operator I use?...
https://www.railforums.co.uk/threads/delay-repay-questions.260975/
Delay Repay Refusing Trainline Ticket Image - RailUK Forums
...When I made a Delay Repay claim from GWR, (Bristol-Cardiff turned back at Patchway due to problems in Severn Tunnel).I laid both return tickets (me and wife, paid for by me) on the glass of my scanner and created a landscape JPG. They refused it because the tickets weren't clearly cut in two. So I got out the scissors, scanned & re-submitted....
https://www.railforums.co.uk/threads/delay-repay-refusing-trainline-ticket-image.257397/
GWR Delay Repay - RailUK Forums
...H all. How long does GWR take to respond too Delay Repay claims? I made two claims on the 15th of October. One is still 'in progress' One was rejected the day after, but I appealed. I think they made a mistake as the connection I missed the connection I had to make and that connection was also......
https://www.railforums.co.uk/threads/gwr-delay-repay.276255/
Split ticket Delay Repay - what are the rules? | RailUK Forums
...Delay repay is based on the delay to your journey. Some Passenger Charters (eg GWR and SWR) specifically say they will pay out when a combination of tickets is used, but a claim is still valid even if it isn?t specifically mentioned....
https://www.railforums.co.uk/threads/split-ticket-delay-repay-what-are-the-rules.226225/
GWR Delay Repay experience - RailUK Forums
...Both my last delay repay claims have been with GWR - the last one (last week - points failure+bridge strike) paid out in 2 days, though it was a faff taking screenshots of the e-ticket to upload, and having to manually copy in the ticket reference. One last October took much longer, but paid out - suspect that was complicated by the final destination being Zone U1 (after starting on a Sunday ......
https://www.railforums.co.uk/threads/gwr-delay-repay-experience.284975/
GWR Delay Repay - RailUK Forums
...Now, GWR, I did Pad - Bristol and return which ran on time, no issues, but I also did Bristol - Weston Super Mare to have a ride on one of the castle class HST's, these were separate tickets, the return portion of the Bristol - Weston Super Mare service was delayed by 33 minutes upon arrival into Bristol so I've done a delay repay for this but ......
https://www.railforums.co.uk/threads/gwr-delay-repay.240834/
GWR Delay repay query - RailUK Forums
...Because the train got into Plymouth 15 minutes late I thought I might as well put a delay repay claim in (because the tickets weren't cheap!), but my claim was rejected - I then realised it was because the itinerary the GWR Delay Repay website gave me involved me getting the 16:54 from Reading, which arrived at Plymouth early....
https://www.railforums.co.uk/threads/gwr-delay-repay-query.282578/