Non-confirmed Industry Guidance - BCOBs 7, FCA Service Metrics Requirements
...Established by UK Finance, members & the FCA, 2017 This document captures much of the guidance that was given as a result of calls between an industry implementation group and the FCA during 2017as non-confirmed industry guidance....
https://www.ukfinance.org.uk/system/files/BCOBS%2520FCA%2520Service%2520Metrics%2520UK%2520Finance%2520Non-Confirmed%2520Industry%2520Guidance_250320.pdf
