The Effect of Service Quality and Customer Satisfaction Toward Word of ...
...Kitapci et al (2014) say customer satisfaction is a special form of consumer attitude, this is a post-purchase phenomenon that reflects how much consumers like or dislike service after ......
https://www.researchgate.net/publication/333397506_The_Effect_of_Service_Quality_and_Customer_Satisfaction_Toward_Word_of_Mouth_Intention/fulltext/5cebdd65299bf14d95bdc3b7/The-Effect-of-Service-Quality-and-Customer-Satisfaction-Toward-Word-of-Mouth-Intention.pdf
